Model Job Descriptions for Information Technology (Item # IT Job Descriptions)

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Regardless of the size or complexity of a business, good job descriptions produce important benefits. In the 1990s, job descriptions became more important than ever. One factor was the Americans with Disabilities Act (ADA). Under the ADA, job descriptions take on new significance. Well written job descriptions help prospective and current employees better understand the expectations of the job. Supervisors have additional guidelines to hire, promote, and supervise for maximum effectiveness. Human resource professionals have the information to better recruit, examine, and select qualified candidates for positions.

The underlying premise of the employment section (Title I) of the ADA is that people with disabilities who are able to work should have opportunities to do so. Unless doing so would pose an undue hardship, employers must make reasonable accommodations to assure that these opportunities exist.Under the ADA, job descriptions, particularly the lists of duties and responsibilities, take on new significance. In the event of an ADA challenge, employers must be able to show that employment decisions are based solely on the applicant's ability to perform the essential functions of the job, with or without reasonable accommodation. Related to the essential functions or duties are the physical demands of the job duties, and the work environment in which the duties are performed. Although not specifically required by the ADA, a properly developed job description, prepared before advertising and interviewing, can be used as evidence of the essential functions which must be performed by the employee. Employers should be careful to accurately describe all essential job functions in the job description. Further nonessential or peripheral duties can also be listed, although they should be clearly distinguished from the essential duties.

The Model Job Descriptions For Information Technology are pre-written job descriptions which serve all of the purposes described herein. Of course, the specific "essential duties and responsibilities" of your positions, as well as the other elements of the job description, will vary from the models. Each of the model job descriptions should be thoroughly analyzed and changed as needed to assure that they fit the unique job elements of your comparable position, and the circumstances and requirements of your company.

The job descriptions and ADA information on the disks are available in an IBM compatible word processing format (available in Microsoft Word or Corel Wordperfect formats). Also included with the disks is a 3-ring binder with many pages of helpful information, including instructions, the complete list of job description titles and file names, SRM's "Guide to Writing Job Descriptions", an ADA sensitive Job Analysis Questionnaire, Guidelines for ADA Title I compliance, a sample application attachment form entitled "Special Notice To Applicants With Disabilities", an "Overview to ADA Title I Employment Provisions", and telephone numbers for Federal ADA technical assistance. This material is also available on the disk (#2).

The complete set of job descriptions by job title (in alphabetical order) includes:

 Chief Information Officer
 Communications Supervisor
 Computer Aided Design Manager
 Computer Aided Design Operator
 Computer Equipment-Network Analyst
 Computer Operations Assistant Manager
 Computer Operator I
 Computer Operator II
 Computer Operator III
 Computer Programmer
 Computer Programming Supervisor
 Customer Service Coordinator
 Data Center Administrator
 Data Center Production Services Manager
 Data Communications Specialist
 Data Entry Clerk
 Data Entry Supervisor
 Data Processing Manager
 Data Security Administrator
 Database Administrator
 Database Technician
 Desktop Publisher
 Director of Information Technology
 Director Technical Services
 Forms & Graphics Specialist
 Hardware Installation Supervisor
 Hardware Installation Technician
 Help Desk Operator
 Help Desk Supervisor
 Internet-Intranet Administrator
 IT Deployment Manager
 IT Disaster Recovery Coordinator
 IT Infrastructure Manager
 IT Management and Control Supervisor
 IT Planning Manager
 LAN Applications Support Technician
 Management Information Services (MIS) Manager
 Management Information Services Manager
 Media Specialist
 Network Services Administrator
 Network Technician
 Operations Analyst I
 Operations Analyst II
 Personal Computer Specialist
 Point of Sale (POS) Supervisor
 Point of Sale (POS) Technician
 Printer Technician
 Production Control Specialist
 Production Control Supervisor
 Programmer I
 Programmer II
 Programmer III
 Project Manager - Network Services
 Project Manager - Systems
 Project Manager - Transaction Processing
 Quality Measurement Specialist
 ReadMe
 Senior Systems Programmer
 Software Engineer
 Software Engineering Manager
 Systems Analyst I
 Systems Analyst II
 Systems and Programming Manager
 Systems Manager
 Systems Support Specialist
 Technical Systems Specialist
 Telecommunication Services Manager
 Telecommunications Specialist
 Webmaster
 Website Designer
 Word Processing Operator
 Word Processing Supervisor

The following is a sample of one of the job descriptions on the disks. All of the descriptions folow a similar format:

POSITION DESCRIPTION

Class Title: Director of Information Technology
Job Code Number:
FLSA Status: Exempt
Department:
Grade Number:
Division:
Union:
None:
Date:
Location:

GENERAL PURPOSE

Performs a variety of complex technical, administrative, and supervisory work in the development, installation and maintenance of information technology systems.

SUPERVISION RECEIVED:

Works under the general direction of the (Insert title of immediate supervisor).

SUPERVISION EXERCISED

Exercises supervision over all (list title of employees directly supervised), and other department staff, either directly or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages and supervises assigned operations to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed.

Provides leadership and direction in the development of short and long range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed.

Provides professional advice to supervisors; makes presentations to supervisors, boards, focus groups and the general public.

Communicates official agency information technology plans, policies and procedures to staff, vendors, customers and the general public.

Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures in assigned area to assure sound fiscal control; prepares annual budget requests; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time.

Determines work procedures, prepares work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations.

Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Maintains harmony among workers and resolves grievances.

Performs or assists subordinates in performing duties; adjusts errors and complaints.

Prepares a variety of studies, reports and related information for decision-making purposes.

Consults with management to determine information requirements of departments to determine boundaries and priorities of data processing and office automation projects, and to discuss system needs.

Confers with senior staff involved with proposed projects to insure cooperation and further define nature of project.

Prepares project feasibility studies; establishes work standards.

Prepares progress reports to inform management of project status and deviation from goals.

Coordinates with management staff, support staff, technical personnel, or vendors to solve problems, as required.

Revises computer operating schedule to introduce new program testing and operating runs.

Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.

Defines system, data base and security requirements for information technology systems.

Supervises the analysis, design, programming and administration of information technology systems.

Prepares, solicits and reviews proposals for hardware and software solutions; assists staff to diagnose and solve computer equipment problems.

Participates in technical projects such as writing equipment specifications or developing computer programs for specified applications.

Plans and implements organization-wide information systems, services, and network facilities, including local area networks, wide area networks and peripheral systems.

Analyzes and implements computer technology systems, support of staff utilizing these systems, and creation of annual and long-range computer technology plans.

Supervises and directs the development and maintenance of the agency's world-wide web site and related internet and intranet sites and services.

Directs the implementation and maintenance of organization-wide data and voice communication systems.

PERIPHERAL DUTIES

Assists in training staff in the use of computer hardware and software.

Represents the organization at various conferences and meetings.

Serves as a member of various employee committees and task forces.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

(A) Graduation from an accredited four-year college or university with a degree in information technology, management information services, computer science or a closely related field; and

(B) Five (5) years of progressively responsible related experience, including two (2) years experience in a supervisory capacity; or

(C) Any equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

(A) Extensive knowledge of information technology; considerable knowledge of data and voice communication systems; considerable knowledge of modern electronic data processing theory, principles, and practices; considerable knowledge of management information systems; considerable knowledge of office automation and computerized financial applications; considerable knowledge of local area networks (LAN); working knowledge of ___________ (e.g. RPG) programming, personal computers, automated telephone response systems and HTE applications; working knowledge of client/server network protocols and Internet/Intranet applications;

(B) Skill in operating the listed tools and equipment;

(C) Ability to prepare and analyze complex reports; ability to maintain efficient and effective automated systems; ability to develop simple software programs; ability to install and troubleshoot PC systems; ability to effectively supervise staff; ability to establish and maintain effective working relationships with employees and company officials; ability to communicate effective orally and in writing.

SPECIAL REQUIREMENTS

(List any special requirements required by local or corporate policy or state/federal statutes.)

TOOLS AND EQUIPMENT USED

Personal computers, Client Server, LAN, mainframe computer system; 10-key calculator; phone; copy machine; fax machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Approval: ______________________
Supervisor

Approval: __________________________
Appointing Authority

Effective Date:

Revision History:

Last modified on Friday, January 14, 2000