EMPLOYER: California Public Utilities Commission
CLOSING DATE: Open until filled.
COMPENSATION: DOETO APPLY:
If you would like to apply, please go to http://www.cpuc.ca.gov/PUC/jobs/ and you can register and fill out an application online. With our new automated application system, you can view and apply to multiple exams once you have registered and completed an initial application. In addition to applying online, candidates can view a detailed job description, view the current exam schedule, and search current openings at the Commission. Once you are registered and have completed the application, you can at any time add information to your profile to keep your application current, print out copies of your application and check the status of your application for a particular exam. You may also submit your application via fax to (415) 703-1737, attention Thuy Nguyen, or email it to cpucrecruiter@cpuc.ca.gov. If you are unsure about what exams or positions you qualify for, for an initial review of your application or resume, or for more employment information, contact us at cpucrecruiter@cpuc.ca.gov, or call (866) 652-3977.
DESCRIPTION: The California Public Utilities Commission (CPUC)
regulates privately owned telecommunications, electric, natural gas, water,
railroad, rail transit, and passenger transportation companies. We are
responsible for ensuring that customers have safe, reliable utility service at
reasonable rates, protecting against fraud, and promoting the health of
California's economy. The CPUC is actively recruiting Consumer Affairs
Respresentatives. A Consumer Affairs Representative (CAR) performs varied
technical work in independently resolving consumer complaints against utility
and transportation companies. The Consumer Affairs Representative receives,
investigates, and resolves informal customer complaints of utility billing,
service, tariffs, or application of rules against utility or transportation
companies; answers inquiries from the public on transportation rates and
services; gathers information regarding complaints; and performs other related
work. The salary range is $3325 to $4445/month depending on qualifications.
Qualifications: Applicants must have either: I) One year of experience in the
California state service performing duties of a class with a level of
responsibility equivalent to that of a Program Technician III, involving
substantial contact with the general public in investigating, resolving and/or
adjusting consumer complaints; Or: II) Three years of experience with primary
responsibility for investigating and resolving or adjusting consumer complaints.
(Experience in the California state service applied toward this requirement must
be performing the duties of a class at a level of responsibility equivalent to
that of a Program Technician III.)
Additional Desirable Qualifications: Bilingual, such as Spanish,
Cantonese, Mandarin or Tagalog; Knowledge of the California Public Utilities
Code and the Rules and Orders of the Public Utilities Commission; Utility or
transportation terminology in tariffs; Activities and consumer information
available from other agencies providing utility-related services.
The California Public Utilities Commission ( CPUC ) regulates privately owned
telecommunication , electric , natural gas , water , railroad , rail transit ,
and passenger transportation companies . We are responsible for ensuring that
customers have safe , reliable utility service at reasonable rates , protecting
against fraud , and promoting the health of California's economy . The CPUC ,
headquarters in San Francisco and with offices in Sacramento and Los Angeles ,
is recognized internationally for its innovative and proactive policy
initiatives .
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